Refund policy

Refund & Return Policy – PrimeFusion

Returns

At PrimeFusion, we want you to be satisfied with your purchase. If you receive a damaged or incorrect product, you may request a return within 3 days of delivery.

To be eligible for a return:

  • The item must be unused and unwashed

  • The item must be in original packaging

  • Proof of purchase or order number is required

Non-Returnable Situations

Returns will not be accepted in the following cases:

  • Wrong size selected by customer

  • Change of mind after purchase

  • Product used or washed

  • Request made after 3 days of delivery

Please make sure to check the size chart before ordering.

Damaged or Wrong Products

If you receive:

  • A damaged product

  • A wrong item

Please contact us within 48 hours of delivery with:

  • Order number

  • Clear photos of the product

We will arrange a replacement or refund after verification.

Refunds

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Refund will be processed within 5–7 business days

  • Refund will be sent to the original payment method

Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect product received

Contact for Returns

For return requests, contact us at:

Email: support@primefusion.in
Website: https://www.primefusion.in/

Please include your Order ID and product photos.